Want to learn how to build and maintain a positive visitor friendly business atmosphere and community? Then you need to attend the Qualla T Customer Service Training Session being hosted at the Swain County Chamber of Commerce office, Bryson City NC on Tuesday, January 18, 9 AM untill noon.
Sponsored by the Cherokee Chamber of Commerce and Swain County Cooperative Extension office and facilitated by Rob Hawk, this free program integrates Cherokee and mountain values and attitudes into your workplace as a basis for providing excellent customer service. All participants will be Qualla T certified upon completion of the session.
“With 15 years in retail I know first hand how important customer service is to a business. This training reinforces the ‘soft skills’ that are absolutely essential in an employee and business owner: listening and communication, understanding body language, enhanced professionalism both with customers and coworkers, stress management, and teamwork building. All of the staff members here at the Chamber are Quall T certified and I strongly recommend this training to all of our Chamber members and community businesses,” stated Karen Wilmot, executive director, Swain County Chamber of Commerce.
To register please contact Robert J. Hawk at 828-488-3848, Robert_hawk@ncsu.edu
For more information, please call Karen Wilmot at 828-488-3681, chamber@greatsmokies.com
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